FAQs

Does UNREAL have vegan snacks?

Yes! All of UNREAL’s dark chocolate nut-butter cups, coconut bars, and dark chocolate gems are vegan. They’re certified by the Vegan Action Group. None of the ingredients in the products listed come from animals or animal by-products. We never test on animals, either. The sugars used in these products have not been processed with bone char. 

Within the UNREAL product line, the only exceptions are our milk chocolate gems and the dark chocolate caramel peanut nougat bars. Those two products contain milk and are not vegan.

Are your vegan products suitable for people who have milk allergies?

No. While the ingredients in our vegan-certified products are not made from animals or animal by-products, nor are they tested on animals, they are manufactured in a facility that also makes milk chocolate products. The line is completely cleaned after runs of dark chocolate and milk chocolate, but we cannot promise that our vegan treats are 100% free of any milk proteins.

Feel free to look over the Vegan Action Group's FAQs for more information on the difference between vegan and dairy-free. 

Is UNREAL gluten-free?

Many of our products are certified gluten-free by GFCO:

  • Dark Chocolate Almond Butter Cups
  • Dark Chocolate Peanut Butter Cups
  • Dark Chocolate Crispy Peanut Butter Cups
  • Dark Chocolate Coconut Bars

Our gems are made without gluten-containing ingredients, but they are not gluten-free certified. So, we do not recommend our gems for those with any gluten sensitivities.

Our dark chocolate caramel peanut nougat bars use organic spelt flour because of manufacturing constraints. Because of that, they contain wheat. The bars are not suitable for anyone who has wheat-based allergies or sensitivities. Organic spelt flour makes up less than 0.5% of the product.

Are UNREAL’s certified gluten-free products made in a dedicated gluten-free facility?

Our four certified gluten-free products are made in facilities that handle wheat. However, the Gluten Intolerance Group’s certification means that the Gluten Intolerance Group has certified our products to fall under their 10PPM gluten threshold.

Do any UNREAL products contain peanuts or other tree nuts? What about if I have a nut allergy? Can I eat UNREAL snacks?

Some of our products contain peanuts and/or tree nuts. Please check the ingredients panel on each individual product to find out if it contains peanuts or tree nuts. We cannot guarantee that our products are completely free of peanuts or tree nuts because they are made in facilities that also manufacture products with peanuts and/or tree nuts.

Do UNREAL products contain soy?

All UNREAL products are free of soy ingredients. However, we cannot guarantee that our products are 100% soy free because they are made in facilities that manufacture products containing soy.

Is UNREAL kosher?

Yes. UNREAL is certified Kosher under the OK Kosher Certification and OU Kosher Certification. To learn more visit: http://www.ok.org or https://oukosher.org

Is UNREAL Non-GMO?

Yes! The issue of genetic modification is important to us. All of our dark chocolate products are Non-GMO Project Verified. The ingredients that we exclusively source are not genetically modified. Visit https://www.nongmoproject.org to learn more.

UNREAL Milk Chocolate Gems contain Non-GMO ingredients, including rBST-free milk, but they are not Non-GMO Project Verified at this time.

Does UNREAL use Fair Trade and ethically sourced ingredients?

Yes! Every product in our line uses Fair Trade certified chocolate, which means that the farmers who grow our cocoa are guaranteed to receive a minimum price for their cocoa beans. They also have safe working conditions and sustainable wages, along with Fair Trade premiums used to invest in community development. Those premiums are often used for leadership training, scholarships, and schools. Fair Trade farms do not permit child labor, slave labor, GMOs, or harmful chemicals. To learn more about Fair Trade, visit https://www.fairtradecertified.org/why-fair-trade

Are UNREAL products organic?

Although we are not certified organic, many of the ingredients we use are organic. Read the ingredients panel on each product to find out which ingredients are organic!

Does UNREAL use natural dyes?

Yes! Our gems are colored by nature! We use real ingredients, like beets for our pink and spirulina for our blue, to color our gems. We will never use chemical dyes or use artificial brightening agents either. Just real, natural, colorful ingredients.

Do UNREAL products contain Inulin?

We use Blue Agave Inulin as a prebiotic fiber in our nut-butter cups and our gems. We do not recommend these products for those who have an inulin sensitivity. For those who are avoiding this ingredient, our Dark Chocolate Coconut Bars and Dark Chocolate Caramel Peanut Nougat Bars are both made without inulin as an ingredient.

Where are UNREAL products made?

Our products are made in the USA and Canada.

How long is the UNREAL shelf life, and is it safe to eat after the “Get UNREAL By” date?

We recommend you consume UNREAL by the date printed on the packaging. Like any natural food, UNREAL chocolate snacks will taste best the fresher they are!

The following UNREAL products have a shelf life of 12 months:

  • Dark Chocolate Peanut Gems
  • Dark Chocolate Almond Butter Cups
  • Dark Chocolate Crispy Peanut Butter Cups
  • Dark Chocolate Peanut Butter Cups
  • Dark Chocolate Caramel Peanut Nougat Bars
  • Dark Chocolate Coconut Bars

The following UNREAL products have a shelf life of 18 months:

 
  • Milk Chocolate Gems
  • Dark Chocolate Crispy Quinoa Gems

How should I store UNREAL products?

We recommend storing UNREAL at a temperature below 68 degrees F, below 55% humidity and away from direct sunlight. During summer or in warmer climates if the temperature is above 68 degrees F in your home, we recommend storing them in the refrigerator to prevent melting. When storing in the refrigerator, always make sure to take the product out and let it warm back up to anywhere between 55 and 68 degrees before eating for the best taste experience!

Where can I buy UNREAL?

Check out our store locator for a retailer near you! If your favorite store doesn’t carry our chocolates, let them know! You can also buy UNREAL through our online store.

Is UNREAL available in Canada?

Yes! NaturaMarket.ca is our exclusive Canadian partner.

But what if I don’t live in the United States or Canada?

Unfortunately, we only sell in the U.S. and Canada right now.

I am interested in wholesale options, selling UNREAL, or becoming a distributor. Who do I get in touch with?

How exciting! You can go here to submit a form and receive access to our wholesale site. Please fill out all of the inputs on the form so that we can process it as efficiently as possible. Thank you!

I have an issue or complaint regarding UNREAL that I purchased. Who should I contact?

We’re sorry to hear that something may be wrong! Please reach out through our Contact Us form or hi@unrealsnacks.com, and someone will follow up to resolve the issue. Please include the product name, lot code, best by date, your email address and phone number, and a photograph of the problem if applicable. This will help us investigate more effectively and resolve the issue faster.

What are the available payment methods on your shop?

You are able to checkout with major credits cards, including American Express, Visa, Mastercard & Discovery.  You can also purchase using Shop Pay, Apple Pay and Google Pay.

When will my unrealsnacks.com order ship?

orders placed by 11:59 pm PST will ship, the next business day.

When will my unrealsnacks.com order arrive?

We ship all of our orders using FedEx with two day transit time.

How much is shipping on unrealsnacks.com orders?

We charge a flat rate $4.99 on orders under $25.  Orders at or over $25 have free shipping.

What is your return policy?

We do not accept returns as we will never resell our snacks once shipped to a consumer.  However if you have an issue with your order, please reach out to us through our contact us form so we can find a solution.